Job Summary: The Service Coordinator will work closely with Westphal & Company’s Wisconsin Electrical Service Department. This entry-level position works directly with our customers, Service Electricians, Service Managers, Project Managers and Accounting personnel, to ensure accurate communication and scheduling.
Our applications and resume submissions are carefully reviewed and vetted by a real person, without the use of AI or automated technology. Each submission receives personalized attention to ensure a thorough and thoughtful evaluation.
Key Responsibilities:
- Serve as the primary contact for customers, contacting the Service Department via phone or electronically.
- Provide exceptional customer service.
- Classify and prioritize customer inquiries and create Work Orders in our enterprise software system.
- Provide project support for Service Managers and Service Electricians to ensure that all personnel are dispatched and scheduled properly while meeting customers’ expectations.
- Collaborate with Accounting to review work orders and vendor invoices for accuracy while ensuring that customer invoices are sent out accurately and in a timely manner.
- Assist with the Service Department’s marketing and business development program through a variety of tasks focused largely on proposals, marketing collateral, and other communications.
- Leverage technology for efficient task management and documentation.
Qualifications & Experience:
Required Skills:
- Excellent communication and interpersonal skills.
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
- Good computer skills: knowledge of and proficiency in common office applications such as MS Office, general software navigation and willingness to learn the company’s enterprise software.
Preferred Background:
- Customer service experience.
- Technical knowledge or experience in contracting dispatch is preferred but not required.
- No specific education or electrical knowledge is required.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, manipulate, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment: Work is performed in an office environment with low to moderate noise levels. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires initial training in Janesville, WI, for one month or longer, followed by ongoing work at our Madison, WI location.
